Faqs - Mr Auto Group

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  • What’s the difference between a crate engine and a regular engine?
    A crate engine is a fully assembled engine shipped in a crate, ready for installation. It’s typically brand new or remanufactured, while a “regular” engine may refer ...
  • Do your outboard motors come with a warranty?
    Yes. Most outboard motors come with a standard 3 to 5-year manufacturer’s warranty. Warranty details are listed on each product page.
  • Do you offer international shipping?
    Yes, we ship to over 120 destinations globally through our logistics partners. Contact our support team for a custom shipping quote.
  • What is your return policy?
    We offer a flexible 30-day return policy on most products, provided the item is unused, in original packaging, and not custom-built.
  • Can I speak to a specialist before buying?
    Absolutely. Our sales and technical support teams are available 7 days a week to answer your questions and ensure the right fit.
  • Are your engines new or rebuilt?
    We offer both new and professionally rebuilt engines. Each product page clearly indicates the engine condition, specifications, and warranty coverage.
  • Do you ship engines and equipment across the USA?
    Yes, we ship nationwide with insured freight carriers. Standard delivery takes 3–7 business days depending on your location.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, wire transfers, and financing through trusted third-party providers.
  • Do you charge restocking fees for returns?
    Some returned items may be subject to a restocking fee depending on the product condition. Please see our full return policy or contact support.
  • Do you offer installation or technical guidance?
    While we don’t provide installation services, our support team can offer guidance, manuals, and referrals to certified mechanics or marine specialists.